Telesales Training

We have telesales training courses available for people of all skill levels whether they are relatively new to selling or experienced people who wish to refresh their sales skills.

Courses can be tailored to deliver improvements in departments that are targeted towards new business, account retention or account growth.

Contents Include:

• Arousing interest and gaining attention
• Planning and preparation
• Structuring the telephone sales call
• Communications and questioning skills
• Effective listening and why people buy
• Style, Tone, Language, and behaviour
• Objection handling
• Closing and confirming the sale

During the course the delegates are trained using your products or services making the course more relevant, realistic and practical.

We also have modules based around customer service and contact management roles.